Subscription Cancellations
You may cancel your subscription to our Services by contacting SKA Technologies through the available contact method provided on our website or through the applicable service platform.
Once your cancellation request has been received, we will process the request and provide confirmation where applicable.
Cancellation Timing: If you cancel before the end of your current billing period, you may continue to have access to the applicable Services until the end of that billing period, unless otherwise stated in your service agreement.
After the current billing period ends, you will not be charged for subsequent billing periods.
Non-refundable Fees: Certain fees, including setup fees, service fees or other expressly identified charges, may be non-refundable. Any applicable non-refundable charges will be disclosed before purchase or as part of the applicable service agreement.
Refund Policy
Refund requests are generally reviewed on a case-by-case basis. A refund may be considered in circumstances including:
- Service Not Provided: If SKA Technologies fails to deliver the Services substantially as described or agreed.
- Billing Errors: If you were incorrectly charged or charged for a service that you did not order.
- Technical Issues: If you experience significant technical problems with the applicable software or service that cannot be resolved within a reasonable period.
Refund eligibility may depend on the nature of the service, the applicable agreement, payment terms, usage and the circumstances surrounding the request.
Refund Request Period: Eligible refund requests should generally be submitted within 30 days of the relevant transaction or the date on which the issue giving rise to the request occurred, unless a different period is specified in your applicable agreement.
Approved refunds will generally be returned to the original payment method used for the transaction. Depending on the payment provider, refunds may take approximately 7–10 business days to appear in your account.
Partial Refunds: Where a refund is approved, SKA Technologies may issue a partial or pro-rated refund based on the amount of time, service or usage already provided.
Trial Periods
If SKA Technologies offers a free trial or promotional period, you may cancel the applicable service before the trial period expires.
If you do not cancel before the trial period ends, you may be charged for the next applicable billing cycle in accordance with the pricing and subscription terms presented at signup.
Refunds for payments made after a trial period has ended are not automatically guaranteed. Any refund request will be evaluated according to this policy and the applicable service terms.
Refund Exceptions
Refunds may not be granted in certain circumstances, including:
- Change of Mind: Refunds may not be provided solely because you no longer wish to use the Services or have changed your mind.
- Violation of Terms: Refund eligibility may be denied where the customer has materially violated the Terms & Conditions or engaged in prohibited or unlawful use of the Services.
- Force Majeure: SKA Technologies may not be responsible for refunds arising solely from temporary interruptions or unavailability caused by circumstances beyond our reasonable control, including infrastructure failures, natural disasters, government actions, internet outages or similar events.
- Non-refundable Services: Services or charges expressly identified as non-refundable before purchase may not be eligible for a refund, except where required by applicable law.
How to Request a Cancellation or Refund
To request a cancellation or refund, please contact SKA Technologies using the contact information provided below or through the applicable service platform.
To help us process your request efficiently, please provide:
- Your full name and account details.
- The reason for the cancellation or refund request.
- Your transaction, invoice or order details.
- The date of purchase or relevant transaction.
- Any supporting information relating to the issue.
We will review the request and respond within a reasonable period. Where applicable, refund decisions may require verification of payment, service usage and the relevant service agreement.
Changes to This Cancellation & Refund Policy
SKA Technologies may modify or update this Cancellation & Refund Policy from time to time to reflect changes in our Services, business practices, legal requirements or payment processes.
Any updated version of this policy will be published on this page with an updated effective date.
We encourage you to review this page periodically so that you remain informed about the current cancellation and refund terms.
Contact Information
For questions, concerns, or requests relating to this Privacy Policy or the handling of personal information, contact:
